Using Microsoft Store to upgrade from Windows 10 Home to Windows 10 Pro – it upgrades to Enterprise instead.
Over the last two days I encountered a problem with using the Microsoft Store to upgrade from Windows 10 Home to Windows 10 Pro. Although I upgraded to Windows 10 Pro, the Microsoft Store installed Windows 10 Enterprise, which was unlicensed. After researching this, it seems to be a common problem.
A client had purchased a Lenovo Ideapad 3 that had good specs, but came with Windows 10 Home. Once we got the laptop signed in with a user, I opened the Start Menu and went to Settings – Updates & Security – Activation and clicked on Upgrade to Windows 10 Pro for $99, which took me to the Microsoft Store. I purchased the $99 upgrade to Windows 10 Pro, and it began the upgrade. The upgrade failed because I had not activated Windows 10 Home before starting the upgrade, so I restarted the computer which activated Windows 10 Home. I ran the upgrade again from the Activation screen. However, after restarting the computer, I found that an unlicensed copy of Windows 10 Enterprise had been installed. After a lot of research I found two things:
Change (downgrade) Windows 10 Enterprise to Pro
- This is a common enough problem with the Microsoft Store that Microsoft created an article about it.
See this link:
- The solution to this problem is to use a generic Windows 10 Pro install key to downgrade from Windows 10 Enterprise to Windows 10 Pro without having to do a reinstallation of Windows 10.
See this link:
https://www.kapilarya.com/how-to-downgrade-windows-10-enterprise-to-pro-edition
–
If you require further help, please leave a comment and we will answer it as soon as possible.
For professional IT support, please contact ProTek IT Solutions.